Have Feedback or a Complaint?
At Northside and Bushlink, we want to hear from you, especially if something isn’t working for you.
Your feedback helps us improve and make our services better for everyone. If you’re unhappy about something, or just want to share an idea or concern, please tell us. We take every complaint seriously, and we’ll always treat you with respect and care.
How to give feedback
You can email us at contactus@northside-enterprise.org.au anytime. In your message, let us know:
What happened
What you’d like us to do
How we can contact you
You can also speak to your support coordinator or call our office if that’s easier.
What happens next
We’ll confirm we got your message – usually within one business day.
We’ll look into it – we’ll talk to the right people and try to understand what went wrong.
We’ll get back to you – usually within 2–3 weeks, with what we found and how we plan to fix it.
We’ll keep you updated, and you’re welcome to bring a family member or advocate into the conversation at any time.
You won’t be punished for speaking up
Sharing feedback or a complaint won’t affect your services or supports. You’ll still get the same great support from us. Your safety and trust matter most.
Still not happy?
If we can’t resolve things together, you can contact the NDIS Quality and Safeguards Commission for extra help:
Call 1800 035 544